Refund policy
Return Policy
Thank you for shopping with us at Fort Fashion Club. Please carefully review our policies regarding returns and refunds.
Damages and Defective Items
If you believe your product is defective or damaged, please contact us within 24 hours after delivery. We will evaluate the issue and work with you to make it right.
To report a damaged or defective item:
- Contact us immediately at fortfashionclub@gmail.com
- Provide your order number, a description of the issue, and clear photos of the damage or defect.
Once we have reviewed the issue, we may offer a replacement or resolve the matter accordingly.
Exceptions to the Policy
The following items cannot be returned or refunded under any circumstances:
Custom Products: All personalized items (including custom - Embroidery and print products apparel and are final sale.
No Returns and Refunds Policy
We offer personalized embroidery and print products, including custom-designed t-shirts, hoodies, sweatshirts, oversized t-shirts. Due to the custom nature of these products, we do not accept returns or provide refunds for any items unless the item is defective or damaged.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fortfashionclub@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fortfashionclub@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fortfashionclub@gmail.com.
Refunds for Damaged or Defective Items
If your item is damaged or defective and your return is approved, a refund will be issued to your original payment method after the returned item has been received and inspected.
In case of replacement, the replaced product will be delivered within 7 working days.
Refunds are processed within 7 business days of receiving the returned item. Please note that depending on your bank or credit card provider, it may take an additional 3–10 business days for the refunded amount to appear in your account.
Contact Us
If you have any questions about our return policy, or if you need to report a defective item, feel free to reach out to us @ 9270291827